Comfort Promise

The Unique ROGER CHARLES BEDS LIMITED Worldwide (“We / Us”) Comfort Promise

In the very unlikely event that after six weeks and within three months of continuous use you are not completely satisfied with your new ROGER CHARLES mattress, we shall replace it with the same model but with a different spring-tension subject to the following conditions:-

“You” are the original purchaser of the bed;

You must have accurately and honestly declared your weight and height to us prior to placing your order and have followed our recommendation in the choice of spring-tension;

You are the person who intended to use the mattress and for whom tension recommendations were made;

You must provide proof of purchase – your invoice number will suffice;

You must sleep on the mattress for at least 42 days in the three months after it is delivered to you;

You must make your claim under this Promise to Roger Charles Beds Limited (enquiries@rogercharles.com) or British Beds Worldwide Limited (mail@britishbedsworldwide.com) within three calendar months of delivery;

You must obtain our acceptance under your claim before returning the mattress to us;

You must pay for packing and returning the mattress to us and for insuring it;

The mattress must not be soiled or damaged in any way whether before you despatch it or in transit. The Promise will not be honoured for mattresses that are lost or arrive at our workshop damaged in any way. You must insure the mattress against all risks in transit;

The mattress will be replaced with the identical model and size unless you choose otherwise. If you require a higher specification mattress you must pay the difference in price. If you choose a lower specification mattress, the difference in price will not be refunded to you;

The Comfort Promise may be invoked only once;

If any part of the specification of the mattress has changed since the original mattress was made, the replacement mattress will be made to the new specification;

Your original purchase must have been a brand new made-to-order bed or mattress purchased at full price. The Promise does not apply to ex-display mattresses or mattresses that have been discounted or otherwise reduced in price;

This Promise shall be governed by and construed under English law;

Any dispute arising from a claim under this Promise will be referred for arbitration by a UK-based arbitration / mediation / conciliation organisation whose decision you and we agree to abide by;

This Promise does not affect your statutory rights in English law.

Copyright Roger Charles Beds Limited 12 June 2015

RCB Comfort Promise v2 191118