Data Privacy Policy

Your privacy is extremely important to Roger Charles Beds Limited (“we” / “us”).   We will never release your personal details to any other company for mailing or marketing purposes.

Personal Data
When you correspond or trade with us, we do collect certain personal information from you (for example: your name and email address, payment address and details). All such information is held on our server. We comply fully with all applicable data protection and consumer legislation, and we shall treat all your personal information as completely confidential.

Third Parties
Worldwide sales and distribution of our products are handled exclusively by our partner company British Beds Worldwide Limited.  In order to serve you most efficiently, reputable third-party banking and shipping agents or distribution institutions handle our credit card transactions and order fulfilment. These agents and institutions and British Beds Worldwide Limited receive the information needed to verify and authorise your payment details and to process and deliver your order. These organisations are also under strict obligation to keep your personal information private and to use it only for those specific purposes.

Data Transfer
Email and web forms are not considered secure channels of communication. We do not accept any liability for the safety and security of personal information that is transmitted via the internet in this way.

Site Monitoring
This site is monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with information about ROGER CHARLES products which is relevant to your browsing history when you visit other websites.

Regulatory Authorities
If we are obliged by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and / or order or customer information, we shall do so.

If one of our shipping agents, delivery partners or other third party courier companies attempts to deliver your bed to your address and finds no-one available to receive it, we reserve the right to have a photograph taken of the outside of the property to assure you tthat the agent was in the right location to fulfil your order, and to confirm that they had located the correct address. This photograph will not be published or circulated, or used for any other purpose other than verification by the delivery company.

Customer contact
By using this website, and or submitting a web form, email or telephone enquiry, you agree that you do not object to us contacting you by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We and British Beds Worldwide Limited work in partnership and are jointly owned. As a valued customer we would like you to be among the first to receive offers and news about our products from all three companies. We do this in various ways including email, post, SMS, social media and phone, but only if you would like us to. We will agree your contact preferences at the time of ordering or you may opt out of communications by email at any time.

Your privacy is important to us which is why you are in control of what we do with your personal information.

We will not pass your personal details to anyone else for them to use for their own marketing purposes.
We will use your details to help you make the most of what we have to offer, which means things such as advice and guidance to help you get the best out of your purchase, reminders for replacement or maintenance of your bed, news to help you make informed choices, interesting content to help improve your sleep, and details of our new products and services including special offers; and to request your feedback on our products and services.  We will make sure that such contact with you is relevant based on our relationship with you and the information you provide to us.  You can opt out of our communications at any time. All you need to do is email us or click unsubscribe from email news.

We will always comply with the Data Protection Act 1998 and all other relevant legislation.

Please do let us know if your details change so that we can continue to stay in touch.